92go Privacy Policy – How We Handle Your Personal Data

The data controller responsible for the personal data of 92go Members is the entity that operates the 92go platform under its applicable international gaming licence. When this Privacy Policy refers to "92go", "we", "us", or "our", it refers to that operating entity in its capacity as the data controller for your personal information.

92go determines the purposes and means by which your personal data is processed in connection with the operation of the gaming platform, player account management, payment processing, fraud prevention, compliance obligations, and related activities as described in this Privacy Policy.

If you have any questions about how 92go handles your personal data, or wish to exercise any of your data rights, you may contact the 92go Data Protection contact at: [email protected] (plain text — not a clickable link).

92go collects personal data from you in several ways — directly when you register or use the platform, automatically through your device and browser, and from third-party sources where applicable. The categories of data we collect include:

When you create a 92go account, we collect the information you provide during the registration process, including:

• Full legal name;
• Date of birth (for age verification purposes);
• Pakistani mobile number or other contact information;
• Username and encrypted password;
• Currency preference and account settings.

To comply with anti-money laundering (AML) and Know Your Customer (KYC) obligations, 92go may collect:

• Government-issued identity documents (e.g., Pakistani CNIC — Computerised National Identity Card, passport);
• Proof of address documentation;
• Source of funds declarations where required;
• Facial biometric data where identity document verification technology is employed (processed only for verification purposes and subject to strict retention limits).

92go collects transaction data necessarily associated with your use of the platform, including:

• Deposit and withdrawal amounts, dates, and payment method identifiers (e.g., JazzCash account references, EasyPaisa identifiers, bank account details for HBL/UBL/Meezan Bank transfers, USDT wallet addresses);
• Transaction history and account balance records;
• Bonus and promotional credit activity.

We record data relating to your use of 92go Gaming Services, including:

• Bets placed, games played, outcomes, and wagering history across sports betting, live casino, and slot games;
• Session duration and timing data;
• Game preference and interaction patterns.

92go automatically collects certain technical data when you access the platform, including:

• IP address and geolocation data (country and city level);
• Device type, operating system, and browser version;
• Session identifiers and authentication tokens;
• Log data including page views, navigation paths, and error reports.

When you contact 92go support via live chat, email, or other channels, we retain a record of that communication, including the content of your messages and any attachments, for the purposes of resolving your query, staff training, and maintaining a service record.

92go processes your personal data for the following specific purposes:

92go will not use your personal data for any purpose other than those described in this Privacy Policy without your explicit prior consent, except where required by applicable law or regulatory authority.

92go processes your personal data on the following legal bases:

• Contractual Necessity: Processing your registration data, account data, and transaction data is necessary for the performance of the contract between you and 92go (i.e., the Terms and Conditions). Without this processing, 92go could not provide you with an account or Gaming Services.
• Legal Obligation: 92go processes identity verification data, transaction records, and certain communications data to comply with applicable legal requirements, including AML regulations, KYC obligations, and the conditions of our gaming licence.
• Legitimate Interests: 92go processes technical data and gaming activity data for the purposes of fraud prevention, platform security, responsible gaming monitoring, and platform improvement. 92go has determined that its legitimate interest in these activities does not override your fundamental privacy rights.
• Consent: Where 92go sends you direct marketing communications, we do so on the basis of your explicit consent. You may withdraw this consent at any time by contacting 92go support or using the unsubscribe mechanism in any marketing communication.

92go does not sell your personal data. We may share your personal data with the following categories of third parties, strictly on a need-to-know basis and subject to appropriate data protection safeguards:

Third-party game providers (such as Evolution Gaming, Pragmatic Play, Ezugi, NetEnt, and others) receive the minimum data necessary to deliver their games to you through the 92go platform, including your session identifier and stake/outcome data for game round integrity purposes. These providers do not receive your full name or payment data.

Payment service providers processing your JazzCash, EasyPaisa, HBL, UBL, Meezan Bank, SadaPay, Raast, or USDT TRC20 transactions receive the payment data necessary to process your deposit or withdrawal. These providers are independently bound by their own data protection and financial regulatory obligations.

Third-party KYC and identity verification service providers process your identity documents on 92go's behalf to verify your identity and age. These providers act as data processors under instruction from 92go and are contractually bound to process your data only for the specified verification purpose.

92go uses third-party fraud detection and AML screening tools that process account activity, transaction data, and certain personal identifiers to detect fraudulent activity and assess money laundering risk. These providers operate under strict data processing agreements.

92go may be required to disclose personal data to its gaming licence authority, financial regulators, law enforcement agencies, or other governmental authorities where required by applicable law, court order, or regulatory requirement. 92go will make reasonable efforts to notify you of such disclosures where legally permitted to do so.

The 92go platform uses cookies and similar tracking technologies (such as local storage and session tokens) to operate the platform and deliver a consistent, secure user experience. The categories of cookies used by 92go include:

• Strictly Necessary Cookies: Required for the platform to function. These include your login session token, security tokens, and language preference settings. These cannot be disabled without affecting platform functionality.
• Functional Cookies: Store your preferences and settings to personalise your 92go experience, including your preferred game categories and currency display settings.
• Analytical Cookies: Used by 92go to understand how players navigate the platform, which features are used most frequently, and where technical issues occur. Data collected is aggregated and used for platform improvement purposes.

You can manage cookie preferences through your browser settings. Disabling strictly necessary cookies will prevent you from logging into your 92go account and using the platform. Disabling functional and analytical cookies will not prevent platform access but may affect the quality of your personalised experience.

92go retains your personal data for as long as necessary to fulfil the purposes described in this Privacy Policy, subject to the following considerations:

• Active Account Data: Retained for the duration of your 92go membership and for a defined period following account closure, typically a minimum of 5 years, to comply with AML record-keeping obligations and gaming regulatory requirements.
• Transaction Records: Financial transaction records are retained for a minimum of 5 years from the date of the transaction, in accordance with standard AML retention requirements applicable to gaming operators.
• KYC Documents: Identity verification documents are retained for a minimum of 5 years from the date of verification or from the date of account closure, whichever is later.
• Support Communications: Records of support interactions are retained for a minimum of 2 years from the date of the communication.
• Self-Exclusion Records: Where you have submitted a self-exclusion request, 92go retains a record of your self-exclusion status for the duration of the exclusion period and for at least 5 years thereafter, to prevent accidental re-registration.

Upon expiry of applicable retention periods, personal data will be securely deleted or anonymised in a manner that prevents re-identification.

92go operates as an internationally based gaming platform. Your personal data may be processed and stored on servers and by service providers located outside Pakistan. Where personal data is transferred internationally, 92go takes steps to ensure that appropriate safeguards are in place to protect your data, including:

• Transfer to jurisdictions recognised as providing an adequate level of data protection;
• Use of standard contractual clauses or equivalent contractual protections with third-party processors located in jurisdictions without an adequacy determination;
• Binding corporate rules or equivalent intra-group transfer mechanisms where applicable.

If you have questions about the specific safeguards applied to international transfers of your personal data from 92go, you may contact us at the support contact details provided in Section 14.

As a 92go Member, you have the following rights in relation to your personal data. You may exercise any of these rights by contacting 92go support, subject to applicable legal limitations and identity verification requirements:

92go will respond to all verified data rights requests within 30 days of receipt. Where a request is complex or numerous, 92go may extend this period by a further 60 days, notifying you of the extension and the reason within the initial 30-day period.

The 92go platform is strictly restricted to individuals aged 21 years and above. 92go does not knowingly collect personal data from any individual under the age of 21.

Adult 92go account holders are responsible for ensuring that minors in their household do not have access to their 92go account credentials. If you believe a minor has accessed the 92go platform using your account, you must notify 92go support immediately and change your account password without delay.

92go implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, loss, or destruction. These include:

• 256-bit SSL/TLS encryption for all data transmitted between your device and 92go servers;
• Encrypted storage of all personal data at rest using industry-standard encryption;
• Salted cryptographic hashing of all user passwords — 92go never stores passwords in readable form;
• Multi-factor authentication options for account access;
• Real-time anomaly detection and automated alerting for unusual account access patterns;
• Role-based access controls restricting staff access to personal data on a strict need-to-know basis;
• Regular security audits and penetration testing of the 92go platform infrastructure;
• Employee training on data protection obligations and security best practices;
• Documented incident response procedures for data breach management.

While 92go takes all reasonable steps to protect your personal data, no internet transmission or electronic storage system can be guaranteed to be 100% secure. You play a role in account security by maintaining a strong, unique password and reporting any suspected unauthorised access promptly.

The 92go platform may contain references to or integrations with third-party services — including game providers, payment processors, and customer support tools. This Privacy Policy applies only to data processed by 92go in its capacity as data controller. Third-party service providers operate under their own privacy policies, which govern how they process data they collect independently.

92go is not responsible for the privacy practices of third-party game providers or payment processors. When you interact with a third-party game interface within the 92go platform, that interaction may be governed by the third party's own data processing terms as well as the 92go platform agreement. 92go ensures all third-party processors within the 92go platform are contractually bound to process data only as instructed by 92go and for no other purpose.

92go reserves the right to update or amend this Privacy Policy at any time. Where changes are material, 92go will provide reasonable advance notice to registered Members via the contact details on file or through a prominent notice on the 92go platform prior to the changes taking effect.

The version date displayed at the top of this Privacy Policy indicates when the policy was last reviewed and updated. We encourage you to review this Privacy Policy periodically to remain informed about how 92go handles your personal data. Your continued use of the 92go platform after any revised Privacy Policy takes effect constitutes your acceptance of the updated terms.

If you have any questions, concerns, or complaints about this Privacy Policy or the way in which 92go handles your personal data, please contact us through the following channels:

• Live Chat: Available 24/7 directly from the 92go platform. Fastest response channel for all enquiries including data rights requests.
• Email: [email protected] (plain text — not a clickable link). Please include "Privacy — Data Request" in your subject line for data rights enquiries.

92go aims to resolve all privacy-related enquiries within 30 days. If you are dissatisfied with the outcome of your enquiry, you may have the right to lodge a complaint with the relevant data protection supervisory authority in the jurisdiction applicable to 92go's operations.